Application Support Specialist

Client Services
Overland Park, KS | Remote | Englewood Cliffs, NJ

About the Company:

Founded in 1991, with offices in Englewood Cliffs, New Jersey, and Overland Park, KS, AS Software offers a suite of structured ultrasound reporting and image management solutions tailored for Women’s Health, General Ultrasound, and Vascular specialties. AS Software’s integrated and vendor-neutral technology allows practices and hospitals of all sizes to capture, review, and retain comprehensive patient ultrasound data seamlessly and efficiently. AS Software is deployed in over 35% of U.S. hospitals and leveraged by over 8,000 clinical users. 

About the Role:

We’re seeking an experienced support specialist to join our growing company. This is a hybrid role and will office in the Overland Park, KS, or Englewood Cliffs, NJ, location.

The individual will provide IT Helpdesk/Technical Support assistance to external users with the company’s software applications.

Responsibilities:

• Provide help desk technical support for our software applications over the phone and through email
• Perform remote installation of our software
• Document support issues through Salesforce.com case tracking and development tracking software
• Work with the development team to troubleshoot software and resolve outstanding issues
• Installing and configuring computer software and applications
• Testing and evaluating new technology

Qualifications:

• Excellent written and verbal communication skills
• Self-motivated and able to learn quickly
• Able to follow verbal and documented procedures
• Able to multitask and manage multiple demands and projects on deadlines
• Knowledge of Windows OS, Windows Server, MS products (SQL, Office, CRM)
• Knowledge of VPNs (Cisco, Sonicwall, Checkpoint, Contivity, etc.), Web Portals (Citrix, Netilla, Webex), RDP, TCP/IP a plus

Benefits:

• Competitive compensation
• Generous healthcare, dental, and vision coverage
• 401K plan with employer contribution
• Employer funded HSA plan
• Flexible work from home and PTO package

To apply, please fill out the form and submit your resume.